Frequently Asked Questions and Notices
I’m going on vacation and don’t need service, do I still get billed?
No. We will credit your account for the time period you are away. Just contact our billing department.
I only need trash picked up once, can you do that?
Yes. We provide one time pickups, please call for pricing.
What forms of payment do you accept?
Visa, Mastercard, Discover, American Express, Cash, Check, E-Check, Money Order, Paypal, ACH, Venmo, Autopay
I’m having a special event (i.e. wedding, sports, dance) will you take care of my waste management needs?
Sure! Give us a call with your specific needs and we’ll take if from there.
When is my pick up day?
Our trash routes are geographically specific and will be determined when you sign up for service. Days vary according to neighborhood. Due to holidays, schedules will change on occasion. Notification will always be given in advance. Please check our website, call or email our office, or check your statement if a holiday is coming for further information.
How do I pay for the service?
We bill 1 month in advance, Net 30 days. You may pay online, our use automatic deduction, send in or leave a check with your driver. For temporary dumpsters, you must pay for the initial fee and will be billed for any overages. We have many convenient options, please see our billing page for more information.
What primary services do you offer?
Once a week, biweekly, monthly or on demand (depending on your contract), we will pick up your regular household or office trash. We should be advised of larger items and extra trash the day before your normal pickup and we may schedule a different time depending on the item(s). We also provide recycling, rolloff dumpster and demolition removal services. Please see our pages on this website for more information.
What time should my trash be ready for pick up?
All trash must be ready for pick up by 6 AM. No exceptions. Though the truck might arrive at your house between 8am and 9am on average, this might not happen every week due to inclement weather, road construction, driver illness and other factors which might cause a variation in the schedule. The route and special pickups will be scheduled in the most cost effective manner which may alter weekly schedules.
How should my trash be prepared?
All trash should be put in trash bags, tied and placed in barrels at the end of your driveway. Lids help keep trash in place away from the elements and animals. Please notify us if your trash bags are heavier than 50 lbs.
Where is my trash disposed?
Anything that can be easily recycled or reused is. All other items go to a State approved predetermined site depending on your location.
Why wasn’t my trash/recycling picked up?
If it appears that some trash or recycling was picked up and not others, it may be that it wasn’t prepared properly for disposal. Any items over 50 lbs. without prior notification, water or ice filled barrels may be refused at the discretion of the driver.
In the rare instance we missed your pickup, please call us immediately to remedy this situation.
You must make special arrangements for construction and demolition (C&D).
If your account is 60 days past due, services will not be provided. Please contact us if you have any questions.
What things can’t go in my curbside trash?
We do not accept hazardous waste of any type including:
Asbestos Medical Waste or Sharps
Fuels and Oil Paint, dried paint in cans will be accepted – lids must be removed (add kitty litter to help dry)
Computer Monitors, TVs, Circuit Boards, Computers*
Car and Household Batteries*
Demolition or construction materials*
*Additional fee for these items. Please see above or contact us for a quote.
How should my recycling be prepared?
You will receive an informational packet when you sign up for recycling services that will tell you all about this. If you have misplaced your informational packet, please contact us so we may send you a replacement. Recyclables not prepared properly will be treated as regular trash that may incur an additional fee. Please see our recycling guidelines page for more information.
Why do I have to pay extra to dispose of electronic devices?
Vermont and New Hampshire passed laws making it illegal to dispose of Electronic Devices in household trash. These items must be recycled by a disposal company to ensure the lead, mercury and cadmium that are in many of these products is disposed of properly.
Where do you provide service?
We provide services to the Greater Claremont, Bellows Falls, Newport, Grantham, New London and Upper Valley areas.
Call to see if we can help you out! See our service area page for more information.
Why can’t I just add my yard waste into my trash?
It is illegal to place yard waste into your household trash. You can rent a Yard Waste container or place your yard waste in biodegradable paper bags for proper disposal.
What are the rates of your services?
Weekly, biweekly and monthly rates are determined by the size and number of barrels. Normally, we determine by 32, 64 and 96 gallon containers (Toters). Extra trash and bulky items are billed based on our costs of disposal, as seen below. The following prices are for customers adding to their regular pick up day. An additional fee is charged for one time pick ups of these items. Please contact our office for a free, no obligation quote.
$12.00 Tires w/ rim
$45.00 Anything with Freon (i.e. Refrigerators, Air Conditioners, Dehumidifiers)
$35.00 Sleeper Sofa
$25.00 Couch (Per section)
$20.00 Kitchen Table, Desk, Dresser, etc. $15.00 Large Chair, Recliner, etc.
$18.00 Entertainment center
$5.00 Kitchen Chair, Night Stand, etc.
$18.00 Mattress and box spring – twin/full $24.00 Mattress and box spring – queen/king
$5.00 Car Batteries
$5.00 Liquid (Not Dried Out) Paint Charge, per gallon
$20.00 White Goods (Washer, Dryer, Stove)
$3.00 Extra bags, 13 gallon, each, under 25 lbs.
$5.00 Extra bags, 30 gallon, each, under 50 lbs.
$8.00 Extra bags, each, Contractor/Demo
Please call if you have questions or for a quote of additional material.
Why haven’t I received a bill?
Typically statements aren’t sent out to customers that have a credit or have a zero balance. If you have any questions about your account please call 1-888-666-5920 or email [email protected]
A $2.00 charge is billed for any customer wanting a mailed bill. This fee is waived if you sign up for quarterly billing. There is no fee for emailed bills or automatic deductions.
Payment is due within 30 days of the invoice date. We accept Visa, Mastercard, Discover, American Express, Cash, Check, Money Order, PayPal & Venmo. An 18% APR finance charge is assessed for late payments with a minimum $2.50 charge.
**ACCOUNTS OVER 60 DAYS PAST DUE WILL BE SUSPENDED. WE ALSO RESERVE THE RIGHT TO SUSPEND ACCOUNTS THAT ARE FREQUENTLY DELINQUENT OR HAVE AN EXCESSIVE BALANCE. **
You can setup automatic payments at www.trashbilling.com or you can contact our office and we are happy to set it up for you. Automatic payments can be processed through a savings/checking account or credit/debit card (savings/checking accounts are preferred). All automatic payments are withdrawn on the 10th of each month and will deduct the current balance due on your account as of that date.
All trash must be bagged, tied, and placed in a container at the end of your driveway before 6:00 AM on your pickup day listed above (or the night before). Please make sure your walk/drive is accessible and sanded/salted. Access is determined by the driver; unsafe ways will result in trash not being collected. Any trash bags heavier than 50 lbs. may not be picked up. Hazardous waste of any type cannot be added to regular trash including:
• Animal Carcasses
• Fuels and Oils
• Medical Waste or Sharps
• Anything with refrigerant*
• Computer Monitors & TVs*
• Circuit Boards &Computers*
• Car & Household Batteries*
• Demolition or construction materials*
• Yard Waste*
• Paint (dried paint in cans will be accepted – lids must be removed [add kitty litter to help dry])* *These items can be picked up for an additional fee.
During periods of inclement weather, it may be necessary to cease operations for the safety of our team. Please check us out on Facebook and Twitter or www.decamptrucking.com for updates during these times. If your pickup day is going to change, you will receive an email and an automated phone call.
If your regular pickup days fall on one of the major holidays, we will send an email and an automated phone call to make sure you are notified. Also, check out our website www.decamptrucking.com or our Facebook page for updates.
Must be prepared according to the guidelines at https://decamptrucking.com/recycling. Recycling can be placed out with your trash on your regular pickup day unless your service states otherwise. (Recycling is an additional service.)
Referrals are our best advertising! For every person you refer that signs up for service, you receive up to a $30.00 credit on your account.
You can view your account online at www.trashbilling.com. Here you can view charges, make a payment, sign up for autopay and more! Your Web ID# is located at the top of this form. To prevent important emails from going to your spam folder, we suggest adding [email protected] to your contact or safe sender list.
If you have a dumpster or driveway service, you assume all responsibility for any damage done to your yard or driveway. Additionally, you must ensure the driveway is accessible (no vehicles in the way, plowed and sanded, etc.). Our trucks are heavy and may cause damage.